Terms of service

Terms and conditions


Introductory Provisions

  1. The online store “zagh” located on http://www.myzagh.com and http://www.myzagh.cz, is operated by Z-Moda, s.r.o., ID No. (IČ): 03632890, Tax ID No. (DIČ): CZ03632890,  place of business at: Lazarská 11/6, 120 00 Prague 2 - Vinohrady, bank details: UniCredit Bank Czech Republic and Slovakia a.s., CZK account No. 2110809360/2700. IBAN: CZ5227000000002110809360, SWIFT (BIC): BACX CZ PP, EUR account No. 2112312745/2700, IBAN: CZ5327000000002112312745, SWIFT (BIC): BACX CZ PP, (hereinafter ‘seller’ or ‘Operator’).
  2. These terms and conditions govern mutual rights and obligations of contractual parties arising in connection with or pursuant to the purchase agreement (hereinafter ‘purchase agreement’) concluded between the seller and any other natural person through the online shop of the seller.


General Terms and Conditions

  1. These Terms and Conditions form an integral part of the purchase agreement, concluded between the Operator and the Buyer, and govern mutual rights and obligations of the contractual parties arising from the purchase agreement.
  2. By placing an order the Buyer confirms its consent with the Terms and Conditions in their entirety.
  3. Unless the purchase agreement or its appendices explicitly stipulate a different arrangement, or validity of some provisions of these Terms and Conditions is excluded or otherwise modified by an explicit agreement between the Operator and the Buyer, these Terms and Conditions apply in any other matter for mutual relationships between the contractual parties.
  4. The Terms and Conditions do not apply in instances when a person who intends to purchase goods from the Operator is a Buyer – entrepreneur. In these business cases general statutory legislation for a purchase agreement applies.


Product list

  1. A product list means selected goods offered through a catalogue on the internet shop website. The product list is not considered to be a proposal to deliver goods within the meaning of § 1732 para. 2 of the Civil Code; the product list is informative and the seller is not obligated to conclude a purchase agreement regarding the goods.



  1. The Order can be created by a Buyer using the form on the online store.
  2. When creating an Order using the form on the internet shop website, the Buyer first selects the goods that he/she is interested in purchasing.
  3. After selecting the desired quantity, type of shipping (see Art. 2.4.1.) and the payment method (see Art. 2.5.1.), the Buyer will confirm his/her order thereby submitting a binding proposal for a purchase agreement between the Buyer and the Operator.


Concluding a purchase agreement

  1. The contractual relationship between the Operator and the Buyer arises upon delivery of the Order (the so-called acceptance) that is sent by the Operator to the Buyer to the email stated in the Order.
  2. The method of goods delivery is stated in the Order form.
  3. The Operator undertakes to send information to the Buyer about dispatching the goods to the email stated by the Buyer when the Order is raised.
  4. Shipping the ordered goods means their dispatching to the address stated by the Buyer when creating the Order.

Payment methods

  1. The Operator offers the following payment methods: payment by card via GoPay and PayPal.
  2. When selecting payment by a payment card online, the Buyer will be redirected to the payment server of a third party, GOPAY s.r.o., upon submitting the Order, where he/she will be required to enter necessary payment details. After verifying their validity, the order will be confirmed and the purchase price will be deducted from the account of the Buyer.
  3. When selecting payment by PayPal, the Buyer will be redirected, upon submitting the Order, to the server of a third party to log into his/her PayPal account. After verifying validity of and sufficient balance on the PayPal account, the order will be confirmed and the purchase price will be deducted to the Buyer’s PayPal account.
  4. The seller reserves the right to make any changes and changes in prices in the internet shop. The price is valid at the time of ordering.
  5. The prices of the goods and services (e.g. shipping) include VAT.


Rights and obligations arising from concluding the purchase agreement

  1. The Operator is obligated to deliver to the Buyer the ordered goods for the agreed price and the Buyer is obligated to accept the goods and pay the purchase price.
  2. In the event of breaching the conditions of the purchase agreement or Terms and Conditions by the Buyer, the Operator reserves the right to withdraw from the purchase agreement. In this case the Buyer is obligated to pay to the Operator all costs related to his/her order, in particular shipping costs if he/she does not accept the goods.
  3. The Buyer is obligated, in particular when ordering goods, to enter correct and true data. The data necessary for concluding the purchase agreement entered by the Buyer are considered correct by the seller.
  4. The seller is not bound by any codes of conduct in the relationship with the Buyer within the meaning of § 1826 para. 1 letter e) of the Civil Code.
  5. Complaints are handled by the seller through the following email: info@myzagh.com. The seller shall send the information about complaint resolution to the Buyer’s address.


Final provisions

  1. Communication language between the Operator and Buyer and the language of the purchase agreement is Czech. Concluded purchase agreements are archived by the Operator electronically and are not available to any other parties.
  2. In the event some of the provisions of these Terms and Conditions become invalid or ineffective for any reason, this fact does not cause invalidity or ineffectiveness of the remaining provisions of the Terms and Conditions or purchase agreement.
  3. Terms and Conditions may be changed or amended by the Operator. The amended Terms and Conditions are valid on the day when they are published. Rights and obligations of the Operator and Buyer arisen prior to the new Terms and Conditions coming into effect are not affected by the change.
  4. In the event the relationship arising from the purchase agreement includes an international (foreign) element, the contractual parties agree that the relationship is governed by Czech law. This does not affect consumer rights arising from the generally binding legislation.


Prague, 10.11.2020

Z-Moda s.r.o.